Gardenia Holiday Cottage – Privacy Policy: 29 October 2018

What is this Privacy Policy for?

This sets out how Gardenia Holiday Cottage uses and protects personal information that you give us when making a booking online, over the phone or in person.

It is also the privacy policy for our website (www.gardeniacottagecornwall.co.uk) governing the privacy of those who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Information we collect about you

Making a booking

When you make a booking, through our website, on the phone or in person we will ask you to provide personal information about yourself. This could be your name, address and other contact details. The information and the information about your booking(s) is used to arrange your holiday accommodation and any other services you are requesting.

Filling out forms

We may collect information you provide when you fill in our contact form.

If you contact us, we may keep a record of the correspondence.

Use and storage of your information.

oWe have legal obligations to keep your personal data supplied safe. We will tell you how we will use your information and we will collect it fairly.

oYour booking information is held securely on our GDPR compliant booking system. The developers of the booking system have security in place to ensure data is kept safe at all times.

oInformation you provide to us will not be shared with third parties without your knowledge. We use the information to provide holiday services to you under our contractual obligation and to provide you with the best possible service. We may also use it to improve our products and services.

oLimited information about your booking will be shared with the caretaker of Gardenia, where necessary.

oPayments transactions are carried out through independent third parties and governed by third party terms and conditions. We do not store or process credit card details. Gardenia Holiday Cottage uses Stripe for our online and telephone bookings. You can see their security policy here https://stripe.com/gb/privacy

oIf you have accessed our website through another booking platform, they will deal with your booking and payment under their own privacy policies.

Your rights

We will hold your information on our systems for a period that we deem to be commercially viable.

  • You have the right to have all your information deleted from our systems.
  • You have the right to ask for a copy of the information we hold about you.
  • You have the right to change any incorrect information we hold about you.
  • You have the right to ask us to stop processing information about you.

Should you wish to request this, please do so in writing to gardenia.treglyn@gmail.com

Our Website

We take a proactive approach to user privacy on our website, and ensure the necessary steps are taken to protect the privacy of users throughout their visiting experience. Our website complies with all UK national laws and requirements for user privacy.

Contact & Communication

Users contacting our website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.

External Links

Although our website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout our website. (External links are clickable text / banner / image links to other websites.)

We cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

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